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Returns & Refunds

At Opal Retail, we strive to ensure your complete satisfaction with every purchase. We understand that circumstances may change, or products may not meet your expectations, and we want to make the return process as easy as possible for you.

Return Period

We offer an extended return period of 60 days from the date of receiving your item(s). This gives you ample time to decide if the product is right for you.

Eligibility for Return

To be eligible for a return, the item must meet the following criteria:
  • It should be in the same condition as when you received it.
  • It should be unworn or unused, with all tags intact.
  • It should be in its original packaging.

Simplified Return Process

We've streamlined the return process for your convenience. Simply visit your customer account on our website and select the order you wish to return. This will initiate the return process smoothly and efficiently.

Free Returns

To make things even easier for you, we offer free returns on all products bought through our website. Upon requesting a return, we will contact you to make arrangements to get the product returned.

Real-Time Return Updates

We believe in keeping you informed every step of the way. Once we receive and inspect your return, we'll send you regular updates on the status of your return. You'll be notified when the refund is approved and when it's processed, including the expected timeline for the funds to appear in your account. Refunds typically take 7-10 working days to complete.

Damaged or Wrong Items

Your satisfaction is our priority, and we want to address any issues promptly. Upon delivery, we'll send you an email asking you to confirm receipt and inspect your order. If you find any defects, or damage, or receive the wrong item, please notify us within 7 days of delivery. We'll evaluate the issue and make it right by offering a replacement or refund.


If you wish to exchange your item for a different size, colour, or variant, we're here to assist you. Please get in touch by emailing our customer service team This way, we can process the exchange seamlessly without requiring a separate purchase.

Contact Us:

If you have any questions or need further assistance regarding returns, our dedicated customer support team is here to help. You can reach us via live chat on our website or by emailing us at We strive to respond to all inquiries promptly and provide you with the support you need.

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